TECHNOLOGY
Human Talent + Smart Tech Stack
We combine NSDC-certified agents with enterprise tools for real-time visibility and continuous improvement.
Power BI Real-Time Dashboards
Clients get live access to CSAT, AHT, FCR, SLA, and agent performance. No waiting for weekly reports.
- → Live queue & wait time monitoring
- → Agent-level scorecards & QA trends
- → Sentiment analysis on 100% calls
- → Custom KPIs per campaign
SECURITY & COMPLIANCE
Enterprise-Grade Infrastructure
ISO 27001
Info Security Ready
Secure facilities, VPN, access controls, and audit trails.
GDPR
Data Privacy
EU data protection compliant with DPA agreements.
HIPAA
Healthcare
PHI handling with BAA for US healthcare clients.
PCI DSS
Payment Security
Secure card data handling for BFSI & e-commerce.
CONTACT CENTER STACK
Tools We Integrate With
Zendesk
Salesforce
Genesys
Freshdesk
HubSpot
Amazon Connect
Twilio
Five9
Talkdesk
Zoho
Don’t see your tool? We adapt to any CRM or helpdesk in 2 weeks.
Discuss Integration