End-to-End BPO Solutions
NSDC-certified agents, Power BI dashboards, and 24/7 coverage across 8 service lines.
Customer Support
Voice, email, chat, and social media support for telecom, BFSI, and e-commerce. 24/7 multilingual coverage.
- →Inbound customer care & technical queries
- →Order tracking & returns management
- →Complaint resolution & escalation
- →CSAT 4.8/5 average across accounts
- →English, Hindi, Portuguese, Spanish
Technical Helpdesk L1/L2
Network troubleshooting, device setup, and software support for ISPs, SaaS, and hardware vendors.
- →Router/modem configuration & ONT support
- →Billing & activation assistance
- →Remote diagnostics & ticket resolution
- →90%+ FCR on L1 technical issues
- →ITIL-aligned processes
Back Office Operations
Data entry, KYC verification, claims processing, and document management with 99.5% accuracy SLA.
- →KYC/AML document verification
- →Insurance claims data processing
- →Catalog management & data enrichment
- →Invoice processing & reconciliation
- →HIPAA & GDPR compliant workflows
Sales & Lead Generation
Outbound sales, appointment setting, and lead qualification for SaaS, fintech, and telecom.
- →Cold calling & warm lead follow-up
- →B2B appointment setting
- →Product demo scheduling
- →CRM updates & pipeline management
- →DNC scrubbed calling lists
Content Moderation
24/7 UGC review for social platforms, marketplaces, and gaming. Policy enforcement & brand safety.
- →Image, video, text, and live-stream moderation
- →Policy violation detection & reporting
- →Community guideline enforcement
- →Wellness program for moderators
- →99.2% accuracy on policy decisions
Data Annotation & Labeling
High-quality training data for AI/ML models. Image, text, audio, and video annotation at scale.
- →Bounding boxes, polygons, keypoints
- →NLP text classification & NER
- →Audio transcription & sentiment labeling
- →QA overlay & consensus workflows
- →ISO 27001 secure data handling
Healthcare BPO / RCM
Revenue Cycle Management, medical coding, prior authorization, and patient support. HIPAA compliant.
- →Medical billing & coding ICD-10
- →Prior auth & eligibility verification
- →Denial management & AR follow-up
- →Patient appointment scheduling
- →HIPAA & HITECH compliant
Finance & Accounting BPO
Accounts payable/receivable, bookkeeping, tax prep support, and financial reporting for SMBs and enterprises.
- →AP/AR processing & reconciliation
- →Month-end close support
- →QuickBooks, Xero, Tally expertise
- →Bank reconciliation & audit prep
- →Payroll processing support
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