BPO Solutions for Your Industry
One size fits no one. Our agents are trained on your industry workflows, compliance requirements, and customer expectations before they touch a ticket.
SaaS & Technology
Technical support and customer success for software companies. L1-L3 tickets, onboarding, and churn prevention with 85% FCR.
- API & integration troubleshooting
- Bug triage + dev team escalation
- User onboarding & training
- Churn risk monitoring
- Knowledge base management
E-commerce & Retail
End-to-end support for DTC brands and marketplace sellers. Order management, returns, and peak season scaling in 48hrs.
- WISMO & order tracking
- Returns & refund processing
- Amazon, Shopify, Flipkart support
- Review & Q&A moderation
- 5x capacity for Black Friday
Healthcare
HIPAA-compliant patient support, appointment scheduling, and claims processing. ISO 27001 certified operations.
- Patient scheduling & reminders
- Insurance verification
- Claims processing & follow-up
- Medical billing support
- HIPAA-trained agents only
Fintech & BFSI
KYC, fraud monitoring, and customer support for banks, NBFCs, and fintech apps. PCI-DSS and RBI compliant.
- KYC & video verification
- Transaction dispute handling
- Fraud alert management
- Loan processing support
- PCI-DSS compliant processes
Telecom
Technical support, billing, and retention for ISPs and mobile operators. 24/7 NOC and outage management.
- Broadband troubleshooting
- Billing & plan changes
- Port-in/port-out support
- Retention & win-back campaigns
- Network outage communication
Travel & Hospitality
Booking support, cancellations, and guest services for airlines, hotels, and OTAs. Multilingual teams available.
- Reservation & booking changes
- Cancellation & refund handling
- Itinerary management
- Loyalty program support
- 24/7 emergency assistance